Thank you for choosing Lemon TV! We are honored to provide you with a high-quality entertainment experience and are delighted to have received such widespread affection and positive feedback from our users. During your daily use, you may occasionally encounter minor questions. To ensure your experience remains as smooth as possible, we have specially compiled this Frequently Asked Questions (FAQ) guide for the Lemon TV Mini and Lemon TV L2 models.
We hope the information provided here helps you quickly resolve most of your inquiries. If you require further assistance after reviewing this guide, please feel free to click on the contact options located on the right side of this page; our dedicated customer support team is always ready to assist you!
1. Installation Video
2. Netflix Not Working
Uninstall the Netflix app, then open the “Market” app, locate Netflix, and download/install it from there. Once installed, it should work correctly.
3. How to Install Apps
General-purpose apps can be downloaded directly from the Google Play Store. (Note: If an app has specific device certification requirements—such as Netflix—please *do not* download it from the Google Play Store; follow the specific instructions for that app instead.)
For specialized apps (e.g., IPTV players or specific streaming apps), we recommend downloading the app’s APK file onto a USB flash drive and installing it via the drive. If you do not have a USB drive, we suggest first downloading the “Downloader” app from the Google Play Store; you can then use the Downloader app to enter the download link, download the file, and install it.
4. How to Adjust Audio
To effectively adjust the audio volume, you must adjust the audio settings on *both* the TV box and the television simultaneously.
5. Remote Control Pairing Instructions
Once you power on the TV box, a pairing interface will appear on the screen. Please follow the on-screen instructions by simultaneously pressing and holding the “OK” button and the “Volume -” (Volume Down) button to complete the pairing process. If the pairing interface does not appear, go to Settings > Bluetooth > Select “Add New Device” > Re-pair > Connect.
6. Compatibility Issues
Disordered Player List: We require you to send us your account details so that we can perform troubleshooting.
7. Incorrect Information Displayed by Testing Software
Regarding issues detected by software: You can download AnTuTu Benchmark to verify the device’s specifications.
8. Customization/DIY: The “Recommended” section customization disappears after the box connects to the network.
This issue typically occurs on the Lemon TV Mini+. Since the Lemon TV Mini+ backend continuously pushes updates for the Lemon TV player, this pushed content overwrites the “Recommended” section; consequently, your custom layout for the “Recommended” section disappears. If you wish to customize the “Recommended” section, we recommend using the Lemon TV Mini instead.
9. Lemon TV Mini Restart Issues
First, try using a different power adapter to see if that resolves the issue. If that does not work, you will need to re-flash the firmware. If the problem persists even after re-flashing the firmware, please contact us.
10. Differences between the Lemon TV Mini and Lemon TV Mini+
The Lemon TV Mini+ includes a built-in player, whereas the Lemon TV Mini does not.
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